The use of Information and Communication Technology (ICT) in the field of
Governance is called e-governance.
The ICT field has seen lots of technological advancement in recent time and
India has been at the forefront of the IT revolution so ICT has facilitated the
Government services and prepare them to serve the need of diverse society, It is
the most recent paradigm in public administration.
E-governance means achieving the goals of public welfare state by using
Information and Communication Technology in government activities and projects.
E-governance in India has started with the rapid adoption of digital technology
in the Government departments, the government of India has launched the
e-governance scheme in the country in late 90’s, after that the Central
Government Approved the national e-governance plan on 8th may 2006.
The Plan consists of the 27 mission mode project and 8 parts to promote
e-governance initiative in India.
The department of Information and Communication Technology and Department of
administrative reforms and public grievances prepared the blue print of the
Five Important Models of e-governance:
- Broadcasting Model- The model is based on dissemination, broadcasting of
useful Governance information and it will also provide people with correct
- Critical Flow model- The model is based on disseminating, channelling
information of critical value to the targeted audience or into the wider public
- Comparative Analysis model- The model continuously assimilates best
practices in the area of governance and use them as bench mark to evaluates
other governance practices.
- The e-advocacy- This model helps the global civil society to impact on
global decision making process.
- The Interactive service model- Under this model the various services
offered by the government and it become directly available to its citizen in
an interactive manner.
During the covid-19 pandemic, when the time comes for the Government and the
administration to take immediate initiative to the citizen, the e-governance has
become of of the goal in digital India.
Emphasizing e-governance in the general budget, the finance minister considered
it as indispensable for good governance and High speed internet broadband will
be provided in all gram panchayat to all the people under Bharat net scheme. The
government will also seek the help from PPP public private partnership in order
to implement the project, as per now about 2 crore villages are digitally
literate under the Rural digital literacy campaign which is now been targeted by
the government to reach to 6 crore soon.
Need of e-governance
- E-governance improves the efficiency and quality of the administration
work and services which government has to provide to every citizen.
- The common data prepared by e-governance it can be used for various
purposes. This strengthen healthy and transparent dialogue between the
public and the government.
- Government will be able to make better discussion by analyzing these
data’s while making various government policies and plans for the citizen.
- E-governance will also reduce the cost of work and an important step in
order to control the corruption.
- It will increase the efficiency of work and services and simply the
- Business and new opportunities will also be created through
- E-governance will help in order to achieve the goal of inclusive growth.
National e-governance plan
National e-governance plan was launched in 2006. Its mission is to ensure
competency, transparency and in order to provide reliability by providing common
citizen access to all government services through common service center.
Some services has been provided to the citizen with the help of 3.47 lakh common
service center and it has been spread across 2.3 lakh gram panchayats of the
country to make common man access to more than 350 services.
Employment opportunities has been created for more than 12 lakh people and at
the same time it has encouraged many entrepreneurs including women from village
level. Now the government of India has developed a public digital platform based
environment from ‘Digital India’ program beginning in 2015 and it has adopted a
platform based approach instead of project based approach.
- Direct benefit transfer- Direct benefit has been given to the citizens
as subsidies had been transferred to their accounts which are linked to Aadhaar
card and it has also reduced the corruption.
- Digilocker- All the government records and documents are being safely
uploaded in an online platform in order to digitalize all the documents like
- Pradhan mantri grahmin digital literacy campaign provided literacy in
villages through digital platform.
- Digital payments/life certificates
- Digital platform for government procurement of goods and services.
- Digital legal documents and E courts.
- National scholarship portal.
- E hospitals in which we can take online appointments of doctors and no
need to stand in a queue.
- E naam- it is a coordination and digital payment service of agriculture
Nationwide E-governance network
The government have launched the NIC, NET network as a nationwide communication
network aimed at achieving the goals of e-governance.
Today NIC and NET playing an important role in order to do better communication
between one government unit to another government unit and between citizens and
government and business.
An important initiative is the national knowledge network, which provides a
national network at technical level. It provides speedy connectivity to the
premier research and academic instructions of the country. Data centers are also
there which provides services and secure framework for e-governance
applications, web portals and web sites with the availability of center
Challenges towards e-governance
Written by: Saksham Ahlawat
- The information revolution does not have an impact on the rural areas.
- The development of information and technology has created a new division
between the information technology based class and the disadvantaged class.
- There are some technologies challenges before the government in which
privacy, cyber attack are prominent.
- There is a lack of necessary trainer to provide technical knowledge to
local people and there is lack of resources to lower class people and rural
people in the country.
- B.A.LL.B (hons) Chandigarh University,