Author: Aishwarya J

Abstract This article recounts the severe inadequacy of the country’s Consumer Protection Act, 2019 (CPA 2019), with respect to a variety of novel harms occasioned by Artificial Intelligence (AI) systems, which are being adopted into Indian consumer markets. Given AI’s intangible presence, ability to continuously re-learn, and multi-staged production chain engaged with multiple stakeholders, the traditional concepts of product liability, product, defect, and manufacturer have major limitations. As such, we identify different harms driven by AI, like systemic algorithmic bias, autonomous system failure, data and privacy exploitation, and lack of transparency, as insurmountable issues for consumers trying to seek appropriate…