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Author Topic: I PAID EXTRA AMOUNT AGAINST MY POST PAID MOBILE BILL  (Read 962 times)

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Offline raviratnala

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I PAID EXTRA AMOUNT AGAINST MY POST PAID MOBILE BILL
« on: November 18, 2013, 11:18:05 AM »
I need to pay 1000/- (one thousand rupees only) against  my  tatadocomo post paid monthly phone bill. Unfortunately I paid 10,000/- (ten thousand rupees) through online net banking.  I came to know the mistake and in the next minute contacted with customer care.

But they replied that the extra amount will not refunded, it is going to adjust in coming bills.  If the extra amount is in 10/- or 100/- we can consider that.  But it is 9,000/- how can I leave.  please tell me the way.

Thank you

Offline Advokaterajiv

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Re: I PAID EXTRA AMOUNT AGAINST MY POST PAID MOBILE BILL
« Reply #1 on: November 26, 2013, 10:40:15 PM »
Dear Sir/Ma’am,

You are certainly entitles to the remainder Rs. 9000. As on this date it is not an outstanding amount, Tata Docomo is legally bound to return it. However, you must still go through the terms and conditions of the Service Agreement and try to ascertain whether there is in provision for money to be kept as ‘advance amount’ for payment for future services. If there is a provision for advance payment even in that case you must see as to the amount to be retained as advance.

In the former case you can seek repayment of entire amount i.e. Rs. 9000 and in the latter case you can ask for repayment after the deduction of advance amount if any applicable in your case. However, I believe that the terms and conditions would not stipulate such amounts as advance and even if they did the terms would be too unreasonable to be legally sound. So, you may contact their customer care and tell them in unequivocal terms that you want your money back. But, if that doesn’t work out, the only remedy left is to send them a legal notice after which you may file a complaint in the District Consumer Forum.

Regards,
Adv. Rajiv Malhotra
www.lawkonect.com

 

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