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Author Topic: Beam Telecom  (Read 969 times)

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Offline tomriddle

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Beam Telecom
« on: May 15, 2014, 10:07:03 PM »
Hello,
I have a problem with the Beam Telecom Internet service provider
I use a 6 month subscription of their package
ive paid them last in november 2013


 Period 
25/11/2013
-24/05/201
4

ServiceType  Internet
Access

Package
B-MAX 1110
6M

Rate
 6110.00 Per
Unit

SemiAn
nual
Semi Annual 181 Days
 5437.89

tax  672.11
total  6,110.00
Subscription
Charges
Total : Rs. : 6,110.00

i have an email of the pdf file of my last invoice
anyways
i started receiving calls and texts from them from 01-05-2014 asking me to pay the amount again before 10th may 2014
i called them up and told them i had a subscription till 24th may 2014 and i am not sure of renewal yet
ive called them several times regarding the issue and i still kept on getting the messages
today morning i received the following email

Dear Subscriber, Your account is kept on hold due to non payment.Please make the payment within 3 days to avoid disconnection.Please ignore if paid. BEAM TELECOM.


as i have paid for a subscription till 24th may and they stopped the services before the last date and ask me to pay for next 6 months before my package ends
is there any way i can proceed legally?
doesnt seem a lot but i dont understand why i should have a suspended net access even after ive paid till 24th may 2014
please help me with this
thank you

Offline advocate-lyngdoh

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Re: Beam Telecom
« Reply #1 on: May 17, 2014, 03:41:51 AM »
you will avail the services for the date till which you have paid.

Now when you apply for cancellation make sure you take a receiving of the cancellation.

so that after the cancellation you have proof of it.

based on this if the company harasses you at later date you can take them to consumer forum and seek compensation.
Advocate Lyngdoh
Laitumkhrah, Shillong

 

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