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Author Topic: Faulty product supplier by  (Read 1253 times)

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Offline alok1998

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Faulty product supplier by
« on: May 29, 2014, 04:35:48 AM »
Hi All,

I have ordered a mobile phone through and paid the money through credit card. On receiving, the product doesn't look like new as the screen was having certain scratch marks and when i tried to use it, i came to know that one slot of SIM out of 2 slots is not working. Adding to it, the results of the camera are so poor that it cant be an 8MP camera as claimed by the seller.

when i raised a claim for this under the "Ebay Guarantee", for 10 days i didn't get any response from Ebay and then when i called up their customer care, they are asking me to go to the "Service Center" of the Manufacturer.

I asked them to refund my money or adjust it in some other product, they are saying that the product is under "Manufacturer's Guarantee" and Ebay doesn't entertain the claims where there is Manufacturer's Guarantee is involved.

I purchased a new phone, not to run after their service centers from the very first day. It is the responsibility of the Ebay to check out that no faulty product been supplied to the customer but they are not helping me in anyway.

what can i do to get my money back?


Alok Trivedi

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Re: Faulty product supplier by
« Reply #1 on: May 29, 2014, 06:10:55 AM »
Send a legal notice to the mobile company for replacement  or refund. This will be sufficient if the product is of a good company


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