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Author Topic: Harassment from Axis Bank.  (Read 904 times)

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Offline kshkz

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Harassment from Axis Bank.
« on: June 07, 2014, 11:13:04 PM »
My wife has got an NRO account with Axis Bank, Dum Dum, Kolkata. Last year she received her VISA too late because the local FRRO lost her VISA application, so Axis Bank froze her account which was later revived on submission of her new VISA. But her bank was unable to let her access her account online, although ATM operations were accessed normally. I sent them several mails from my and my wife's account, even along with screenshot, visited her bank many a times including once with her laptop to show them what the problem was all about. But nobody could do anything, just uttered same verse. We even visited another branch to find out if they can help. We were truly helpless because of the negligence, apathy of this bank. Recently I tried to login again but could not because the activation code never reaches her mail account, so I again sent them a mail along with a screenshot and amazingly they sent me a mail that her mail account has be activated and she can not login. She tried and now she could access. I wonder why Axis Bank did not care to take the necessary measure for a year while the measure was so simple? Because of their negligence, apathy my wife could not access her account for a year online. I want apt compensation for our harassments. Where & How should I approach?

Offline advdesai

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Re: Harassment from Axis Bank.
« Reply #1 on: July 24, 2014, 09:18:49 PM »
file in the consumer forum sighting deficiency in service, seeking mantel torture and financial loss.
see compensation as you may feel apt.

you can make this complaint even without a lawyer.

just ensure that you have documented all communication with the bank
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