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Author Topic: Query about the replacement  (Read 683 times)

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Offline Anudeep

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Query about the replacement
« on: September 24, 2014, 10:35:06 PM »
Sir we bought a LG washing machine on 25th January 2014 we had a problem occurred in the machine so we launched a complaint reg. problem the mechanic came and he replaced every thing in the machine except the motor but the problem is not rectified up to now now we are asking for the replacement of machine and they are saying that we will not replace it  you allow us to change the motor please suggest me what to do..

Offline advsarmaroy

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Re: Query about the replacement
« Reply #1 on: November 05, 2014, 02:40:11 AM »
whether they are bound to replace it or not depends on their service agreement.
but what is guaranteed is that they have to provide you a fully functional product, atleast via repair thats your consumer right
Advocate Sarmaroy
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