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Author Topic: Money not Refunded by Travel Agent  (Read 1841 times)

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Offline archika13

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Money not Refunded by Travel Agent
« on: May 15, 2015, 11:43:39 PM »

My mother booked an airline ticket on 13 Mar for an abroad travel date of 31 May. The agent (who was given a bearer check) provided her with an itinerary and not a ticket which we realized a while later. Despite giving us numerous date of providing the ticket the agent failed on every occasion to do so. Another of our acquaintance who had a similar case with the same agent was worse off. She did not get her tickets till the last day and had to cancel her visit abroad.

With this background we gave the agent, who by now had stopped responding to our calls, SMS and mails, a final deadline of 15 May to provide the tickets.

He did not provide us the tickets and we have purchased our tickets through other source.

a) What are my options to recover money and get compensation for harassment?
b) Will it be worth getting into legal hassle given my mother is alone in that city as of now?

Thank you.

Offline advarjun

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Re: Money not Refunded by Travel Agent
« Reply #1 on: May 21, 2015, 12:15:06 AM »
This a very common experience of many, just send a legal notice they will quickly refund you
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Offline adv.amarnath

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Re: Money not Refunded by Travel Agent
« Reply #2 on: July 14, 2015, 02:08:24 PM »
After going through your statements it is very clear that agent is very notorious by nature. You can approach to the Consumer Forum, having jurisdiction, we all the proper money receipts issued by the said agent and file a complaint case against him (Business Name, if any) and pray for recovery of paid money, compensation, interest @ 12% p.a. till realisation of entire money and Finally cost of the proceedings.

Regarding hassle, I would like to say that in consumer forum there is no hassle rather she will get benefit of disposing of her case on priority basis if your mother is senior citizen. Moreover, she can proceed her case through her representative and/ or by an authorised person.


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