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Author Topic: Deficiency in Service- Indian Railways  (Read 1518 times)

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Offline Dinesh Sethi

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Deficiency in Service- Indian Railways
« on: September 09, 2015, 06:31:00 AM »
I booked IAC ticket Ex Hazrat Nizammudin (Delhi) to Jalandhar through Chattisgarh Express train dated 4.9.15. The ticket was booked online through IRCTC. I was allocated confirmed ticket and seat no. When I reached H. Nizammudin railway station, the display showed that the train in on time. However by the time I reached the platform. an announcement was made that the train has been diverted from Agra to Merut and shall not come to the Nizammudin station. No alternative arrangement was made by the railway authorities. Hence, I had to go to ISBT, Kashmere Gate and travel by bus to Jalandhar. This caused lot of harssment and agony to me. I live in Jaipur.
1. Can I file a case gainst the railway authorities for the compensation?
2. Can I file the case at jaipur or I shall have to file it at Delhi?
3. Will it be worth to file the case for the said cause?
Kindly advise.
Dinesh Sethi

Offline adv.amarnath

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  • Advocate Amarnath Sanyal from Kolkata, West Bengal
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Re: Deficiency in Service- Indian Railways
« Reply #1 on: September 09, 2015, 12:03:45 PM »
Several Cases are being filed against the Indian Railway.

1) You can file a consumer case for compensation

2) It will be better to file consumer case where you are supposed to board on train or you can file before the consumer case within your district but you have to make Nearest Railway Office party to the case.

3)To be very frank, if you appoint a lawyer, your expense will be more than you get compensation. If you fight your own case alone, it might be worth enough for you.

Amarnath Sanyal
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Offline advuma

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Re: Deficiency in Service- Indian Railways
« Reply #2 on: September 09, 2015, 09:42:20 PM »
Did you get full refund on cancellation of your ticket. If yes than going to consumer court won't help read the terms and conditions mentioned on purchase of a railway ticket.
if u like my posting plz submit your comments

Hi, I am advocate Uma Saika, from Assam


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