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Author Topic: snapdeal.com DELIVERED MIXIE IS DEAD IN 12 DAYS  (Read 779 times)

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Offline syamkriz

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snapdeal.com DELIVERED MIXIE IS DEAD IN 12 DAYS
« on: November 01, 2015, 02:44:35 AM »
Hi Legal experts,

Please advise on the below case. I have purchased a butterfly mixie and it stopped working on 12th day of purchase. The purchase was from snapdeal.com and anmol wearz was selling the product at snapdeal.com.  I ordered and paid to snapdeal.com. For me the seller is snapdeal.com. But now snapdeal say they are just a platform and dont have a policy to replace this item. They also say that they have a 7 days return policy and it is now 12 days. They also claim that the product was delivered in good shape , hence they are not responsible to replace or refund. They ask me to go to service center, avail the warranty , repair the item and use it.  But I am not comfortable in repairing and using it, because I paid for a new one. I see that they gave me a defective product.

I tried explaining them that it is is mixie, it was kept stationary at some place. It is just used once or twice before it stopped working. This is a clear case of poor quality product. But they said they dont have policy to replace it. I have alerted them about consumer protection laws, but they asked me to take that path and see what happens.

Could you please advise me on this ? Can i go to district consumer forum (the cost is Rs.3500 /-) so that I shall get this mixie replaced/ cost refunded.

Thanks and Regards
Syam

Offline adv.amarnath

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Re: snapdeal.com DELIVERED MIXIE IS DEAD IN 12 DAYS
« Reply #1 on: November 02, 2015, 07:27:56 AM »
If the snap deal provides you a 15 days replacement warranty on manufacturing defect then they are bound to replace it but. If there is no such specific date provided by snap deal then you will be wasting time to file a consumer case against Snapdeal. You case will be dismissed eventually.

It is better to charge to the manufacturer/ company of your mixing machine as the snap deal is mere seller. Definitely you mixing machine has warranty period and the company is bound to replace or repair it.

For further clarification and consultation in details you can contact me.
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Amarnath Sanyal
Advocate
Email - adv.amarnath.sanyal@gmail.com
Mob - 09830303322

Offline Advocate M.Bhadra

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Re: snapdeal.com DELIVERED MIXIE IS DEAD IN 12 DAYS
« Reply #2 on: November 02, 2015, 09:48:33 AM »
Send a Legal Notice to the Snapdeal for replacement of a new one and also send a complaint to Consumer Affairs Department to avoid litigation. If the said company would not comply then you can file a case in District Consumer Forum if you conduct your case independently, otherwise  better to leave it.


M.Bhadra,advocate at Kolkata,9836589246

 

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