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Author Topic: Xiaomi India cheated, No replacement, No refund  (Read 802 times)

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Offline spprajapati

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Xiaomi India cheated, No replacement, No refund
« on: November 06, 2015, 03:16:21 AM »
I ordered a Xiaomi make phone who recently started manufacturing in Hyderabad from their website on Aug 10th, 2015. Got the phone on 21st Aug, 2015 but the phone had Network Issue. I talked to their Customer Care on 31st Aug 2015 and they instructed me to return the phone for replacement and provided me the address of their warehouse located in Bangalore. I sent the phone on the same day to the address. Since then, I have asked several times for the replacement but Xiaomi India not paying any heed to my request. How and where can I file an complaint regarding the issue.
« Last Edit: November 09, 2015, 12:11:41 AM by admin »

Offline adv.amarnath

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Re: Xiaomi India cheated, No replacement, No refund
« Reply #1 on: November 07, 2015, 09:37:53 AM »
How you have sent your device to bangalore and do have any document to show that they have receipt your device. If Yes, then you have to send a notice for replacement either/ or to refund your money. On failure to respond to your letter/ notice you can approach to consumer local forum.
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Amarnath Sanyal
Advocate
Email - adv.amarnath.sanyal@gmail.com
Mob - 09830303322

Offline spprajapati

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Re: Xiaomi India cheated, No replacement, No refund
« Reply #2 on: November 08, 2015, 09:08:42 PM »
How you have sent your device to bangalore and do have any document to show that they have receipt your device. If Yes, then you have to send a notice for replacement either/ or to refund your money. On failure to respond to your letter/ notice you can approach to consumer local forum.
Thank you Sir for replying. I have sent the device through India Post and retained the receipt with me. India post website says that the item has been delivered on 11-Sep-2015. Xiaomi has not given any contact address in India except toll free number and email address. What can be done in this situation. Please help.

 

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