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Author Topic: Customer threatening for refund of advance  (Read 1437 times)

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Offline mksarma

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Customer threatening for refund of advance
« on: February 22, 2016, 06:43:48 AM »
Dear sir,
I own a software firm. I had a contract with a client a few months ago. There were no strong agreement written between us, however the work order state basic things about the payment parts. The client has made a cash advance payment to us, and in later communications we recorded the same in the mails. We have developed most of the system with all expenditure. When we are trying to get things for next release, he is keep postponing things and stating lot of issues that are not originally discussed. This caused lot of expenditure for us till now. Despite this, he started threatening to refund the payment as we couldn't satisfy him. Is there any provision to showcase the expenditure incurred to us and protect ourselves?


Offline advshelly

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Re: Customer threatening for refund of advance
« Reply #1 on: February 23, 2016, 02:08:36 AM »
Is the work for which they have hired you complete if yes make a detailed list of expenditure incurred by you along with your service charge.

Send it to him to make payment and collect his software.

Do this much.
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Offline rajgopal sripathi

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Re: Customer threatening for refund of advance
« Reply #2 on: March 14, 2016, 11:01:45 AM »
it appears the client is intentionally changing the scope document at the last minute. However primitive your contract with your client is, your client is liable to pay all the monies that were incurred as part of work completed as per initial scope of work document and as is the rule any change in any software development contract is always billed extra to the client.
Go ahead and be firm in your claim. Also ensure that the client does not blame for Bugs etc and delays the payment. that will be the next step of the client, when he knows you are putting your foot down in payments and in change management.
Rajgopal Sripathi

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