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Author Topic: Fraudlent courier service.. How to deal?  (Read 599 times)

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Offline IndianHelpSeeker

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Fraudlent courier service.. How to deal?
« on: May 23, 2016, 09:42:37 PM »
Hi,

I used gati courier service to deliver a big package with some intellectual valuables on 9th of may. They assured delivery on 16th of may.

Now from 16th I have been calling them. The received answer is "Sir, today sure" / "Sir, It has already left the facility", "Sir, its on the way".. I mailed them on 19th giving notice that if you won't deliver today, I will go legal. They didn't reply to this. My wife called them and asked furiously to deliver on the same day .. i.e. 19th . The SHOCKING REPLY WAS "WHAT WILL YOU DO OTHERWISE"?? (Nahito kya karenge)?

Now after calling their customer care, they are denying to commit a date to deliver. They gave delivery manager number, but I have tried many times, no one is picking up the call. I want to escalate this issue to high level.. because same incidence has happened with my relatives also with this courier service.

The assured date in their receipt is 16th may. Today is 24th. Their customer care executives are giving their facility address sometimes suggesting us to go and pick up/ which I think I will do. But how to deal with such kind of attitude? I want to go legal and ask refund and compensation for mental agony..

Any help or guidance is appreciated. Thank you.

P.S. The courier service name is "Gati Courier"

Offline advjaibansal

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Re: Fraudlent courier service.. How to deal?
« Reply #1 on: May 24, 2016, 01:13:56 AM »
Dear Sir,

Please collect your courier if the same is not reaching to you. Once you receive the courier then you may file a consumer court case. This is the only option for your problems.

Regards,
jai bansal
Advocate, New Delhi
Supreme Court of India
bansal.jai@gmail.com
mobile: 09868566649

Offline rajgopal sripathi

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Re: Fraudlent courier service.. How to deal?
« Reply #2 on: May 24, 2016, 03:54:06 AM »
Hi
First issue notices to GATI Courier
Then you should file a case against Gati.
Rajgopal Sripathi
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email:rajgopal@legalwin.in

Offline riteshmaity

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Re: Fraudlent courier service.. How to deal?
« Reply #3 on: May 24, 2016, 04:10:02 AM »
Hi,

I used gati courier service to deliver a big package with some intellectual valuables on 9th of may. They assured delivery on 16th of may.

Now from 16th I have been calling them. The received answer is "Sir, today sure" / "Sir, It has already left the facility", "Sir, its on the way".. I mailed them on 19th giving notice that if you won't deliver today, I will go legal. They didn't reply to this. My wife called them and asked furiously to deliver on the same day .. i.e. 19th . The SHOCKING REPLY WAS "WHAT WILL YOU DO OTHERWISE"?? (Nahito kya karenge)?

Now after calling their customer care, they are denying to commit a date to deliver. They gave delivery manager number, but I have tried many times, no one is picking up the call. I want to escalate this issue to high level.. because same incidence has happened with my relatives also with this courier service.

The assured date in their receipt is 16th may. Today is 24th. Their customer care executives are giving their facility address sometimes suggesting us to go and pick up/ which I think I will do. But how to deal with such kind of attitude? I want to go legal and ask refund and compensation for mental agony..

Any help or guidance is appreciated. Thank you.

P.S. The courier service name is "Gati Courier"

First if possible, collect the goods and keep it in your possession. Keep all the written communications with you. There after you can send them a notice claiming compensation. If they don't pay the compensation, you can file a case.

You seem to have a good case based on your details.
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Offline adv.amarnath

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Re: Fraudlent courier service.. How to deal?
« Reply #4 on: May 27, 2016, 07:20:03 PM »
first send a notice to the Gati near to your locality as well as from where it has been booked and their head office with a copy of postal/ consignment receipt. Explain your matter in details with date and phone calls timings. If they failed to reply or delivered the same, then you can also file consumer case with hefty compensation. It is pertinent to mention here that if you or receiver of the article/ consignment receives the same, you or that person must give date and time of receive. if possible, then take a complete mobile photo of the delivery sheet.
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