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Author Topic: SBI and AMEX is not stopping the service of my credit card  (Read 358 times)

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Offline akhtarnawaz

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SBI and AMEX is not stopping the service of my credit card
« on: June 22, 2016, 11:50:55 PM »
Hi Experts,

I had credit card from SBI and American express both.

I sent emails to SBI more than 10 time to confirm that my account deactivated so i shouldn't be charged for coming years but they do not respond back with proper information. I have all the emails communication happened with SBI bank.

Same thing with AMEX, i have called 3 time to discontinue the service but it's still active. They says they have sent letter 3 times but i never received and even they don't have information where these letters are going. When it was a credit card they delivered my in next 2 days and now it's discontinuation latter it's been more than a month with no information. Simply they don't want to stop the account so they can charge for coming year. Unfortunately, i don't have any proof against AMEX because they only have phone support and no emails.

Can you please suggest me if there are any laws to deal with such condition?

Can i file an RTI to reserve bank asking why my account has not been discontinues even after requesting several time? will that work?

Please suggest. your guidance will be very helpful.
Thanks,
Akhtar Nawaz

Offline riteshmaity

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Re: SBI and AMEX is not stopping the service of my credit card
« Reply #1 on: June 23, 2016, 05:50:00 AM »
Writing a strong letter to the companies stating that you have already intimate them through your letter dated .... (first email) to stop/ discontinue the card and sent several reminders but in spite of that the company has not stopped the card. Also mention that with effect from ..... (first date of sending letter/ email) you will not be responsible for any transactions and charges of the card.

Send this letter through registered post and along with it sent a copy of the email.

If things do not resolve, then you can send a legal notice through your lawyer.
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