I had left my two wheeler at Alagendran autos service station on 2.5.2016 for accidental repairs through insurance. Intially the centre manager had asked 2 weeks of time to repair the bike, but they have failed to return my bike on the proposed date.
It's been 3 months now and still I haven't recieved my bike! They say that they are not recieving any spares for my bike. On one time they say that the tank has not arrived come after 2 weeks and when I go after 2 weeks they say cover 3 has not yet arrived wait for another 2 weeks and so on and so on even until now. But a friend of mine who owns they same bike with the same colour as of mine has bought the spares in just 2 week in another Alagendran autos spares outlet in madurai. This made feel very upset. And about a month ago they even said that the bike is almost ready and just needs some tit bit jobs and I can get the bike in 2 days, and after 2 days when I go ask them they still say the old tale "Tank has not yet arrived come after two weeks, fairings have not yet arrived come after two weeks." So all this time they've been randomly lying.
Recently, They are not even bothering to provide me a valid response. They just disconnect my call or when I go in person, they only say "2 weeks, I'm busy." and walk off! These actions have dipressed me alot. I have mailed Yamaha India discrbing the prevailling situation and warning them that I will take legal actions if I don't get my serviced bike soon, but it hasn't helped a bit.
And one more thing, I read somewhere that insurance can be claimed only before expiry of 90 days from accident. I also begged the service center guys to finish the job atlest before this 3 month, else I won't get claims and would lose around 30,000 INR of my money. But they never bothered and didn't finish the job and now after the expiry of this 3 months they are still cooly walking off to whatever I say to them without even replying.
I have all the bills and reciepts given by them stating the day I left my bike for service, This is high time now to lodge in a complaint against them, Could the experts here please kindly guide me on how to proceed further?