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Author Topic: No response from WOODLAND website  (Read 485 times)

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Offline Hjk07

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No response from WOODLAND website
« on: December 26, 2016, 09:53:40 AM »
I have ordered an product from Woodland website 6 days ago after getting confirmation from tge customer support team of the said brand that the product will be delivered to my address within 3-7 days. But they failed to keep their words. The reason behind seeking legal advice regarding the said is that from the day i have placed order i called and even emailed 'em many times but i haven't got any reply of my email and when i calls to customer care executive of the said Brand it keeps my call on hold more than 45 mints and then the called disconnect automatically without any response. I checked the order status in the website but there is no information regarding courier or posting details etc. Plz tell me what i can do?

Offline riteshmaity

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Re: No response from WOODLAND website
« Reply #1 on: December 26, 2016, 11:38:37 AM »
hope you have necessary documents (payment receipts/ bills etc.) to prove that you have purchased the product.

If so, you can send a notice/ legal notice demanding the product as well as compensation for delay and harassment.

If they don't respond you them, you can approach the consumer forum for relief.
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Offline Kawaljitbhatia

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Re: No response from WOODLAND website
« Reply #2 on: December 26, 2016, 04:37:12 PM »
Yours is a case of deficiency of service on behalf of the company. As already suggested, you can send them a legal notice. Most of the times, this does the needful. However, if your product is still not delivered, you can consider filing an online complaint to a few consumer protection resources like core, etc. They are pretty effective and are known to pursue cases. If still the problem persists, you can approach the appropriate consumer forum.
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Offline Martin Lois

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Re: No response from WOODLAND website
« Reply #3 on: May 23, 2017, 11:49:23 PM »
Send them a legal notice. If they don't reply, you should approach the consumer forum.

 

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