Online Copyright Registration in India

Protect your creative work
Books, Songs, film, websites, Software, painting, fashion Design etc
Call now: 09891244487

Ask Our legal Experts, on issues related to Divorce

File Mutual Consent divorce right away

Call at ph no: 9650499965
Search On:Laws in IndiaLawyers Search

To Appeal before CIC - Central Information Commission
For Filing and Hearing contact: Choudhury's law Office
Ph no: 8851046564

Author Topic: Consumer Rights - Returns, Shipping and Refunds - Online ecommerce  (Read 464 times)

0 Members and 1 Guest are viewing this topic.

Offline joeldavid575

  • Newlaw
  • *
  • Posts: 1
  • Karma: +0/-0
  • Welcome to legal Service India - law forum for free legal Information
    • View Profile
I would like to know the rights of the ecommerce site owner in cases for returns, refunds and shipping.  All products shipped are verified for damage and 100% ensured that no damaged items are shipped

1) What happens when the customer receives a product damaged in transit?  We have ensured that the product shipped is not damaged, and shipped through reputed couriers like dtdc, indiapost and fedex.  Who is liable in this case? Am I supposed to refund them for damage in transit?

2) Does the customer have the right to return the item citing damage, if it is damaged by the courier company?

3) What happens when the customer has damaged the item, when opening the package, and blames it on damage in transit?

4) What kind of disclaimer can I use in my website, to let the customer know that I am not responsible for damage in transit? 

Offline sahibsingh94

  • Newlaw
  • *
  • Posts: 14
  • Karma: +0/-0
  • Welcome to legal Service India - law forum for free legal Information
    • View Profile
Re: Consumer Rights - Returns, Shipping and Refunds - Online ecommerce
« Reply #1 on: December 04, 2017, 01:16:50 AM »
Hi,

1. See, a customer is buying goods showcased on your virtual shop, and the guarantee  of shipping product safely is given by you not your shipping partner. What you can do is draft an indemnification agreement with your shipping company, to secure your money which would clearly state that any damage to the product transited through you if during the shipping process gets damaged then the cost of the damage or the liability to indemnify will be on them.

2. The customers right to return the item incase of damage is subjective on your terms and condition. You cannot put contradictory terms on a product, for. eg. you cannot deny returning of the product if damaged if you in your T&C guarantee safe transit of product.

3. this 3rd point is too isolated to give an answer to, in this case you have to showcase their malice and negligence, so contact your lawyer.

4. CEASE YOURSELF FROM GUARANTEEING ANY SAFETY, VERIFICATION and so on.




 
Sahib Gurdeep Singh
Advocate
9999496532

 

File a Consumer Complaint
Property verification
Call: 9873628941
 

Lawyers in India - Listed city wise Mumbai
Bangalore
Pune
Pondicherry
Jaipur
lawyers in London
lawyers in Birmingham
Chennai
Allahabad
Ahmedabad
Jodhpur
Indore
lawyers in Toronto
lawyers in Sydney

Cochin
Lucknow
Ranchi
Thane
Janjgir
lawyers in Milan
Johannesburg

Delhi - New Delhi
Chandigarh
Surat
Nashik
lawyers in New York
los Angeles
Kolkata
Hyderabad
Rajkot
Nagpur
lawyers in Dhaka
lawyers in Dubai

Copyright Registration

Ph no: 9891244487

For Mutual consent Divorce in Delhi - Ph no: 9650499965

Home | Bare Acts | Law Forms | Supreme Court Judgments | Legal Advice | Lawyers | Submit article | Sitemap | Contact Us

legal Service India.com is Copyrighted under the Registrar of Copyright Act ( Govt of India) 2000-2017
Get Free legal Advice here from top notch lawyers in India